Senior Email Marketing Manager
Who Gives A Crap
Not all heroes wear capes — but plenty of them use toilet paper
Want to challenge yourself at a high-growth startup AND make a difference in the world? Come join the revolootion!
Funny name, serious business
We make eco-friendly products and donate 50% of our profits to help build toilets for the billions of people who lack proper access. So far, we’ve contributed over $10 million AUD (roughly $7.4 million USD) to fund water and sanitation projects around the globe. Basically, we’re really good at doing good.
With hubs in Australia, the Philippines, China, the US, UK and Europe, our ambitious team of 200+ work together to make the biggest possible impact for people and the planet. Over the next couple of years, we’re working to increase our annual donation tenfold and we won’t rest until everyone in the world has access to clean water and sanitation services.
A bit about the role
The Senior Email Marketing Manager will play a key role in our continued focus on new customer growth and retention. Reporting to the Director of Media and Digital, you will plan, build, launch, and analyse new and returning customer campaigns that help delight and retain them. This role will be customer-centric, equally creative and data-driven, and completely instrumental in scaling growth across our brands, geographies, and markets.
You will help build and execute a strategic plan that uses insights to provide recommendations to optimise our email campaigns and other marketing projects. This includes:
- Planning, executing, and analysing both email and SMS platforms
- Working cross-functionally with various teams to think of creative out-of-the-box ways to bring value to our engaged audiences and drive retention.
- Measuring email performance to ensure we’re applying best practice
- Planning and analysing A/B tests to drive new best practices and innovations
50% of this role will be owning the strategy, and performance of the WGAC email marketing channel, which includes supporting our eCommerce site, new B2B operations, new market development and new lead generation. The remaining 50% will be focused working with the Email Marketing Lead to execute campaigns, lead gen, and analysis.
This is a unique opportunity to work in a high-growth startup while applying your skills to a meaningful cause (we donate 50% of our profits to charity). You’ll also work within a collaborative team of experienced humans who care just as much about helping their teammates grow as they do about making a difference in the world. And... we get to make toilet jokes all day. yay!
If you worked here this past month here are some things you might have been involved in:
- Built the email strategy for the next 12 months based on analysis of our data, and company OKR’s
- Complete a journey planning and 360 feedback session with your direct report
- Launched all of our email (blast) campaigns: from initiating new emails and helping to inform the creative process to building, QA-ing and deploying.
- Helped execute new transactional emails, lifecycle emails and automation, as well as maintained and optimised the existing channel assets.
- Maintained and improved weekly & monthly dashboards to monitor, analyse and identify trends in campaign and channel performance.
- Led a brainstorm with the creative team on how we can innovate and break the mould to push the envelope of the email channel. (We do some pretty fun brainstorming sessions).
- Uploaded a bunch of stuff that inspires you on our Slack #inspiration channel.
- Owned and managed prospect databases, and constantly explored new methods for list growth across our D2C websites, B2B portals and our blog.
- Did a little nerdy research on spam and privacy laws
Let's talk about you
You're an email geek
You love building, managing and reporting on email campaigns. You’ve had experience in optimising, testing and scaling complex email journeys. You keep yourself up to speed on email best practice: list cleaning, email size, cadence, A/B testing, QA, and of course – design trends. You have working knowledge of an email or CRM platform for template building, segmentation, email send automation and email campaign management, as well as working knowledge of HTML/CSS.
You get excited by data
You’re able to digest quantitative customer and email metrics and translate them into meaningful recommendations internally to the Marketing DTC Team and cross-functionally across the business. You’re always after discovering customer insights, iterating on A/B tests to continually optimise our baseline, and aren’t afraid of big data sets! “=Index(Match)” is tattooed on your leg next to ‘I heart Mom’.
You live the customer journey
You’re curious and passionate about delivering the optimal customer experience, exhibit deep empathy and think through the entire user experience of a campaign. You genuinely strive to cultivate a meaningful relationship for our customers and not just send emails for $. When it comes to solving problems for customers, you are creative in all the ways and take delight in every detail. You are constantly looking for ways to make emails just a little more special for customers.
You’re all over the detail
Your obsessive attention to detail allows you to execute campaigns from ideation to purchase. You’re hands-on, design-friendly and can jump in the creative workflow. Wireframes? Mock-ups? Not a problem.
You communicate like a boss
You can write killer, informative and data-driven briefs and have them make sense for a varied audience (think designers, copy writers, team leads... not just your manager). You’re comfortable providing empathetic feedback often and working asynchronously to get things across the line. You have a proven track record of balancing a direct response centric approach, whilst adhering to brand guidelines.
You heart feedback
You welcome getting tips, tricks and feedback on your work from your peers, not just within the Marketing team, but cross functionally too. You understand that diversity in thinking makes work better and some people make really valid points. That’s not to say you have to take eeeeeeverything on board. You know how to filter and have the confidence and communication skills to explain your thought process.
You give a crap
Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!
Why should you work with us?
First off, as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we’re in very good company with other exceptional B Corps around the world.
We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right).
Our engagement surveys (thanks Culture Amp!) tell us that our team are really proud (98%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that.
Have you made it this far?
If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.
Something looks off?